Privacy Policy
We protect your personal and financial information with strict security measures, ensuring your journey toward wealth-building remains safe and private.
This Privacy Policy describes how Chabi (“we”, “us”, “our”, or “Company”) collects, uses, processes, stores, and protects information of users (“you”, “your”, or “User”) who access or use the Chabi mobile application, website, and related services (collectively, the “Platform”).
Your privacy is important to us, and we are committed to safeguarding your personal information in accordance with applicable laws and industry standards.
By accessing, registering on, or using the Platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Scope of This Privacy Policy
This Privacy Policy applies to all information collected from users through:
The Chabi mobile application
Related digital services and features
Communications between you and Chabi
This Policy does not apply to information collected by third-party websites or services that may be linked from the Platform.
Information We Collect
We collect information that is necessary to provide our services, comply with legal obligations, and maintain platform security.
a. Personal Information Provided by You
When you create an account or use our services, we may collect:
Full name
Mobile number
Email address
Date of birth
This information is required to create and manage your user account and to communicate with you regarding your transactions and services.
b. KYC and Identity Information
To comply with regulatory requirements, we may collect and process:
PAN details
Aadhaar details
Government-issued identity documents
Other KYC-related documents and information
This data is collected solely for identity verification, regulatory compliance, and fraud prevention purposes.
c. Financial Information
For transaction processing and settlement, we may collect:
Bank account details
Payment-related information required to complete purchases, sales, or redemptions
Chabi does not store sensitive payment credentials beyond what is legally required.
d. Automatically Collected Information
When you access or use the Platform, we may automatically collect:
Device information such as device type, operating system, and app version
IP address and network information
App usage data, logs, and interaction details
This data helps us understand how the Platform is used, improve performance, and ensure system stability.
3. How We Use Your Information
The information collected by Chabi is used for legitimate business and operational purposes, including:
Creating and maintaining your user account
Verifying your identity and completing KYC requirements
Processing digital gold purchases, sales, and redemptions
Enabling secure payments and settlements
Detecting, preventing, and investigating fraudulent or suspicious activities
Ensuring the safety, security, and integrity of the Platform
Sending transaction alerts, confirmations, notifications, and service-related updates
We do not use your personal data for purposes unrelated to the services offered through the Platform.
4. Sharing and Disclosure of Information
Chabi respects your privacy and does not sell, lease, or rent your personal information to third parties.
Your information may be shared only under the following circumstances:
With authorized KYC verification agencies
With payment gateways and banking partners
With gold provider partners for service fulfillment
With government or regulatory authorities when required by law
5. Data Security Measures
Encrypted data transmission using SSL/HTTPS
Restricted access to authorized personnel
Continuous monitoring for unauthorized activity
While we take reasonable steps to protect your data, no system is completely secure.
6. Data Retention
Data is retained while your account remains active
Certain records may be retained as required by law
7. User Rights and Choices
Access and update personal information
Request account deactivation
Request data deletion subject to legal limits
8. Cookies and Similar Technologies
Improve performance
Analyze usage patterns
Enhance user experience
9. Children’s Privacy
Chabi is intended only for users aged 18 years and above.
10. Third-Party Services and Links
Augmont privacy policy - https://www.augmont.com/privacy-policyPhonepe PG privacy policy - https://www.phonepe.com/privacy-policy
Digio Privacy policy - https://www.digio.in/privacy-policy/
11. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. Continued use of the Platform implies acceptance of updates.
12. Contact and Support
For any data-related questions or concerns, please contact Chabi support through official channels.
13. Refund Policy
Payments are securely processed via PhonePe Payment Gateway. In case of eligible technical errors, refunds (if approved) shall be processed within 7 business days to the original payment method.
Need Clarification?
Reach out if you have any questions about how we safeguard your data.